TENANT’s GUIDE
Our services include:
- Full Online Tenant Portal: We provide a secure online portal through Apartments.com where you can pay rent, submit maintenance requests, and communicate with our team. This makes it easy for you to stay on top of your responsibilities and ensures a positive rental experience. Please contact us after signing your lease agreement and we will setup the portal for you.
- Property Maintenance: We understand the importance of keeping your rental property in good condition. That’s why we have a team of experienced maintenance professionals to address any issues that may arise. We strive to provide timely and efficient service to ensure your comfort and satisfaction.
- Subleasing and Lease Termination: We understand life happens and sometimes you need to end your lease before it ends. We offer a streamlined process for subleasing your rental property (with a subleasing fee). Please also reach out to us for a potential option to terminate your lease at a desired time (with a termination fee).
- Realtor Service at Post-Tenancy: We offer our tenants the added convenience of having a trusted realtor to assist them in purchasing their own home after their tenancy.
Other services we offer include:
- Lease Renewal: We offer a seamless lease renewal process, providing an opportunity for tenants to renew their lease and continue their rental experience.
Rental Reference: We offer written referral letter service to help you with your rental history. This can be a valuable asset when applying for future rentals.
Move-Out Cleaning Service: As part of our commitment to ensuring that your rental experience is as stress-free as possible, we offer a paid move-out cleaning service. This service includes a thorough cleaning of the rental property once you have moved out (carpet cleaning not included), ensuring that it is left in excellent condition and ready for the next tenant.
TENANT FAQs:
Minimal 18 years old.
Yes, the security deposit is refundable.
The pet fee is an upfront charge and it is not refundable.
In some instances you may need a cosigner if your total monthly gross income does not meet our income requirements.
Rent should be submitted via tenant portal.
Electricity: MON Power
Water: MUB
GAS: Dominic
You need to set up an account with the perspective trash company, in most cases in Morgantown it is Republic Services and you can search their contact information on their website.
You need to have your own trash can.
You may complete a pet application, once approved you may have the pet and you will be due a pet fee and/or a pet monthly rent.
Please contact our office right away, we can often assist you in finding a new tenant to take over your lease.
Please contact us to schedule a move-out walk through inspection and provide your future address to receive refund for your security deposit.